Our guarantees
Olymp Trade is a licensed and regulated broker by the Vanuatu Financial Services Commission. Olymp Trade is committed to providing the highest quality of service. Our clients are covered by deposit insurance and have access to comprehensive support and prompt resolution of any issues concerning their financial interactions with Olymp Trade.
Financial Dealer License
About the International Financial Commission (FinaCom)
The International Financial Commission is an alternative dispute resolution center established to protect the interests of individual traders. It promotes transparency, integrity, and client education.
Membership with FinaCom is an honor reserved for companies that constantly and faithfully adhere to these principles. Olymp Trade joined the Commission on February 22, 2016.
About Financial Markets Association in Vanuatu
Financial Markets Association in Vanuatu is a self-regulatory body for Vanuatu Financial Dealer License holders.
Legal Aid
Olymp Trade clients are entitled to free legal assistance with any disputes they may raise with the broker.
Compensation
Should any wrongdoing be proven on the part of the broker, a trader is eligible to receive up to €20,000 in compensation.
Verifiable Quotes
All market prices quoted on the Olymp Trade platform are third-party verified. The data can be accessed at all times so the trader can ensure they are getting the best trade execution.
Contacts:
Financial Commission
[email protected]Olymp Trade
[email protected]How to Contact FinaCom
First, make sure you’ve described the issue to the broker. You can do so by contacting the Olymp Trade Client Relations Department in writing. We’ll do our absolute best to get back to you within 24 hours of receiving your message.
If you are not fully satisfied with the solution proposed by our specialist or the problem is not resolved within 14 days, you have the right to file a formal complaint with the Financial Commission.
You can describe the problem on the regulator's site or download a request form in pdf and submit the completed file via the designated FinaCom email.